Assistant Director: Certification at Quality Council for Trades and Occupations (QCTO)

Key functions: 

• Review certification of learner achievements.
• Monitor learner achievement data uploaded on the QCTO certification system.
• Review learner achievement data that has been correctly validated against specific standards or qualifications for trades and occupational qualifications as registered on the National Qualification Framework (NQF).
• Monitor learner achievement data being processed on the QCTO certification system.
• Review recommended learners to be certified and approve the issue of certificates.
• Notify the Assessment Quality Partner (AQP) of learner certification record result outcome.
• Monitor the secure issuing and dispatch of issued certificates to the Assessment Quality Partner (AQP).
• Monitor learner achievement data being registered and uploaded onto the National Learner’s Records Database (NLRD).
• Prepare/Review reports on certificates that have been issued and approve the reissue of certificates requested by the Assessment Quality Partner (AQP).
• Address complex queries on certification and verification including the learner achievement data
• Monitor the resolving of unit queries. 
• Review verification of issued certificates, qualifications and learner results.
• Assist with system testing and enhancements.
• Assist and support special projects in the unit.
• Review verification clients.
• Review the Service Level Agreement (SLA) for the client.
• Perform supervisory functions on the certification and verification system. 
• Participate as an active member of the QCTO.
• Adhere at all times to the values of the QCTO.

Job Requirements

• A 3-year diploma or degree is required (Minimum Level 6) in Education or Management.
• A minimum of 6 years of collective experience in certification and verification of learner achievements of which, 3 years must be at a supervisory level.
• A valid driver's license

Knowledge and Skills Required: 

• Knowledge of the education systems in South Africa
• Knowledge of Public Service
• Knowledge of post-school education framework and relevant Government-wide legislation
• Knowledge of legislative and prescripts such as the National Qualifications Framework Act, Skills Development Act, National Skills Development Strategy III 
• QCTO business strategies, goals and policies.
• Communication and information management 
• Diversity management and managing interpersonal conflict and resolving problems
• Planning and organizing
• Innovation, excellence, empowerment and recognition 
• Attention to detail, accuracy, initiative and proactivity.