Asset Management Services | Operations | ACC JHB at Pragma Global

Minimum Requirements

• Relevant Tertiary Qualification | B Eng/ BScEng Degree, B Tech Degree or N Diploma (Industrial/ Mechanical/ Chemical/ Electrical)
• 8-10 years practical experience in manufacturing or mining consulting/services delivery environment
• Applied knowledge of physical asset management, reliability engineering and EAMS systems (On Key)
• 3-4 years management experience leading a team
• Proven application of Asset Management principles and Project Management methodology
• Advanced MS Excel application and knowledge
• Advantageous: Minimum 3-5 years' experience in the On Key
• Proven track record of excellent client relationship management in a service delivery environment

Duties & Responsibilities

• Enabling and leading of AM resources to effectively deliver "Pragma Way" for clients
• Identifies areas for service delivery enhancement, cost reduction and production efficiency and lead the execution of improvement projects
• Monitor successful implementation of business processes
• Lead workshops to facilitate effective and relevant reporting of KPIs by team
• Deliver ad-hoc client support, training and projects.
• Administrate the project(s) effectively, including budget forecasts and services updates in the ERP
• Management of invoicing process to ensure accurate and timely payment of services rendered (manage portfolio's debtors)
• Responsible for excellent Client Relationships and Customer Satisfaction
• Responsible for client retention (services renewals) and growing of own portfolio by means of new sales and service expansions
• Responsible for managing client SLA's
• Establish short, medium and long term strategies for clients
• Responsible for team's performance and development