Area Operations Manager at Dermalogica

DUTIES AND RESPONSIBILITIES

Achieve sales targets for the region

• Store expenses and budget management
• Prepare and submit POs and conduct invoicing process for stores
• Source and purchase required items for stores within budget
• Manage store expenses within budget and ensure payments are submitted timeously

Marketing Promotions & Activities

• Ensure execution of planned activations, launches and promotions in Dermalogica stores
• Display and merchandising items reaches stores timeously
• Execution of planned activities are timeous and targets are met.
• Assist with the marketing events

Visual Merchandising

• Conduct merchandising audits and ensure consistent brand image across stores in line with brand guidelines

Manage store inventory and stock orders

• Manage in-store inventory ensuring accurate stock reporting and minimal variances
• Conduct independent stock counts
• Consolidate variance reports and investigate variances
• Manage stock returns from stores
• Manage and report on stock expiries
• Consolidate and process stock orders

Reporting, Systems and Point of Sales

• Systems reporting: Balance system and ESP as required; Ensure revenue balancing across inventory and sales systems and ensure it is in line with the store report
• Reconcile and manage store cashup and banking, submit report tfinance
• Reconcile, consolidate and submit store reports
• Point of Sales: Ensure POS system is set up, accurate and maintained; Ensure store staff are trained on POS system

Administration

• Assist Head of Retail Operations with administration duties, communication and rollouts for the division
• Plan and execute travel arrangements for the retail division

Store opening and Refurbishments

• Ensure store items are purchased timeously and within budget
• Set up and merchandise store ensuring new stores and refurbishments are fully set-up and operational upon opening
• Ensure store compliance

Conduct store visits

• Complete store visit checklists and input feedback intthe retail scorecard
• Provide feedback driving standards of excellence and consistency
• Meet with and manage relationships with the relevant Beauty Managers and centre management

Drive excellence customer service

• Audit service levels
• Resolve escalated customer complaints
• Manage mystery shopper process and reporting

Lead a productive and engaged team

• Manage store leads within the Dermalogica Concept Stores
• Manage retail staff in conjunction with Beauty Managers
• Manage KPIs, PDPs and touchpoints with your team
• IR: Manage performance and IR Matters with the support of HR

Onboarding and recruitment

• Recruitment: Facilitate and assess candidates as part of the recruitment process. Recruit for store roles with the support of HR.
• Sign off on final candidates with Beauty managers in retail stores
• Mange and conduct onboarding for new store employees and ensure they have the necessary onboarding and training material

Rostering

• Ensure store cover according trostering guidelines
• Manage team’s leave and store cover
• Manger promotor roster and hours

COMPETENCIES

• Leading and Supervising
• Working with People
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial thinking

MINIMUN REQUIREMENTS

• 3 years relevant experience including retail operations
• Ideally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background
• 3 years previous management role
• Proven track record in leading teams and achieving sales targets in a retail environment
• Working knowledge of MS Office (Excel/PowerPoint)
• Ability tmanage and use POS (Point of sales) system
• Valid driver’s license and own transport, ability tcommute