Application Coach - Platreef at Epiroc

Mission:

• Safeguard that the Underground Drilling machines achieve optimal performance at our end customers. Resulting in an increased customer Satisfaction leading to more machine sales and new smart technology.

Main Duties and Responsibilities:

• Undertake technical investigations in order to resolve problems and provide customer support
• Implement and prove Smart application concept through demonstration and that the product works for enders
• Lift both theoretical and practical drilling competence with end customers and
• Customer Centre colleagues
• Educate Product Company personnel in drilling applications
• Support Marketing in planning and execution of drilling DEMO's for potential   customers and against competitor machines
• Responsible for Start-up and Commissioning Smart technology.
• Manage testing and verification of new drilling applications with existing product portfolio
• Promote and sell Smart package agreements
• Support PSD team when introduction of new technology
• Support / Educate customer organization in production and maintenance
• Act as application advisor for the product manager team in new product development projects
• Suggest functional development based on experience from the field
• Support Marketing and PSD team in introducing new machine models in new markets
• Fulfil other services related to his duties as required
• Sell your expertise to end users
• Drive 60% booked utilization

Educational Requirements:

• Grade 12

Required Skills and Capabilities:

• Experience on underground drilling equipment, Drill rigs, LHD's and Trucks.
• Electrical experience / PLC / RCS knowledge
• Computer literacy
• Good understanding of ground condition and mining situations
• Good customer relations
• Good telephone etiquette and skills
• Good product knowledge
• Interpersonal skills to work with customers and suppliers and to work as part of the Product Support team
• Be able to work independently without supervision
• Trade qualification is added benefit