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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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JOB DESCRIPTION
To implement and execute the workforce management plan over the Long, Medium, and short term across the voice branch and supporting departments. This includes forecasting scheduling and scenarios planning to help the business unit achieve service level targets and customer experience targets
QUALIFICATIONS
Minimum Qualification:
Experience Required:
ADDITIONAL INFORMATION
Behavioural Competencies:
Technical Competencies:
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