Analyst - Business Analyst Enterprise Programme Management Office Strategy and Innovation at MTN

JOB DESCRIPTION
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The MTN SA’s function must therefore ensure the successful delivery in context of:

• Fast moving industry with constantly changing business requirements and technologies
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Fast moving industry
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Fast changing, regulated business environment
• Rapid advancement of systems and technology 
• Legislative environments
• MTN Group standards and applications
• Participative environment – highly diverse and team-focused
• Agile and Digital Only Strategy 

RESPONSIBILITIES
The role of a Business Analyst includes:

• Assisting with the business case through defining the benefits of the solution
• Eliciting & Analysing requirements & Documenting them through user stories and customer journeys
• Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
• Writing the user acceptance test cases and assisting with user acceptance testing
• Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
• Writing the IRS to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data
• Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)
• Eliciting & Analyse requirements & Document (Design)
• Problem solving & change requests
• Validate & assist with User acceptance testing
• Agile way of work
• Customer Satisfaction
• Conduct Business Process Optimisation/Reengineering
• Process mapping

QUALIFICATIONS
Education:

• Minimum 3-year degree/diploma in relevant discipline
• Diploma in Business Analysis is required
• Certification in Design Thinking Frameworks is required
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Facilitation cerification is essential
• Six Sigma certification will be an advantage
• Fluent in English 

Working experience required:

• Minimum 5 years' business analysis in solution development lifecycle projects/programmes
• 2 years Facilitation experience ios essential
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years experience working in an Agile environment is essential
• Written and verbal communication, including technical writing skills
• Understanding of systems engineering concepts
• The ability to conduct cost/benefit analysis
• Business case development
• Experience in Modelling techniques and methods is required

ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.