Agent: Contact centre at Capitec Bank

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• Click here to see what the job is about and complete a short assessment
• Once you have completed the above finalize your application by clicking apply below

Purpose StatementMinimum

ExperienceIdealQualifications (Minimum)Qualifications (Ideal Or Preferred)

Knowledge

MinimumIdealSkillsCompetenciesAdditional Information

• To provide administrative service and support to Capitec Connect’ subscribers; utilizing product knowledge to attend to enquiries and complaints relating to mobile services and account related transactions.
• 1 - 2 years inbound contact centre
• Customer service experience
• Mobile Network experience
• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• Fundamental call centre processes and procedures
• Fundamental customer care and service protocol
• Mobile Network experience advantageous
• Capitec Bank products, processes and systems HR principles and processes
• Communications Skills
• Problem solving skills
• Attention to Detail
• Interpersonal & Relationship management Skills
• Persuading and Influencing
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Working with People
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Clear criminal and credit record
• Ability and willingness to work in an open plan environment
• Willingness to work or be available overtime and / or weekends if required
• A valid driver's license and own vehicle is preferred
• Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)