Administrator: Services - Bellville at BCX

Core Description

• Provide accurate information on configurations and their documentation to support all the other Service Management processes.

Key Deliverables / Primary Functions

• Verify Quality of Information in CMDB
• Interface with Change Management for completion of activities
• Escalate Inconsistencies in CMDB and provided system information
• Review and Audit Data Integrity of the CMDB
• Populate CMDB database from supplied information
• Produce client exception reports

Core Functional Skills & Knowledge

• ITIL Fundamentals
• Microsoft Excel
• Time & Priority Management
• Data Analysis

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Qualification preferred or advantage

Experience

• 2 years’ experience.

Certifications

• ITIL
• ITIL Foundation
• IT certifications