Administrator at Discovery Limited

Key Purpose of the role

• The position is responsible for the day to day administration of Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and index incoming tasks related to Retirement Fund disciplines, for example member and employer enquiries, monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following broad job functions:

• Processing of all daily and monthly transactional activity within agree service levels.
• Assisting with claims to ensure service levels are met.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client reports for submission to superior.
• Develop and maintain excellent business relations with internal and external parties.

Personal Attributes and Skills

• Excellent verbal and written communication
• Collaborative and excellent people skills
• High degree of accuracy and detailed orientated
• Good administration skills along with exceptional attention to detail
• Proactive and innovative
• Self-motivated and a team player
• Strong problem-solving skills
• Good judgment skills
• Committed, flexible and reliable
• Excellent time management skills
• Assertive
• Must be able to multitask and work well under pressure
• Is approachable for help

Education and Experience

• Matric – essential. 
• 2 - 3 years retirement funds, umbrella fund experience – Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous