Administrator at Discovery Limited

Key Purpose

To Supervise team/s effectively, using standard processes to ensure the smooth and efficient running of the department operations.

Areas of responsibility may include but not limited to

• Supervision of 2 to 5 people.
• Monitor team performance and activities
• Effective capacity planning to ensure that business processing is not disrupted
• Regular feedback to sub-ordinates, as a minimum apply the documented performance management practices used by Discovery.
• Achieve targets agreed to between line manager and yourself, by using the resources allocated to you
• Manage own and the work of others.
• Liaison with Franchises/Broker/Agents/Clients on all queries to resolution
• Managing Complaints and Escalations
• Staff development, coaching and training
• Analyse processes and identify need for risk reduction or efficiency opportunities.
• Ensure adherence to processes and procedures. Identify need to create or amend. Own and manage the change requirement and implementation.
• Stimulate positive team performance
• Coordinate team meetings
• Ensuring continual Communication between management and the team
• Ensuring Compliance and legislative issues are adhered to
• Compiling Process and procedure guides for New Business
• Develop succession plans and implement.
• Monitor people performance, determine appropriate performance management action and execute. Reward or discipline when necessary.
• Manage projects relevant to your team and ensure delivery within the agreed timelines

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver

Additional Attributes

• Planning, Organising and Control
• Communication
• Presentation
• Customer focus

Education and Experience

• Matric
• Degree or relevant industry related qualifications
• 3-5 years Administration experience within LISP Industry

Computer Literacy in the following:

• MS Outlook
• MS Word

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.