Administrator: Bookings - Cape Gate at Motus Holdings Limited

Specific Role Responsibilities

• Ensure telephone is answered as per telephone standards
• Use current Standard Operating Procedures (SOP) strictly for appointment taking processes
• Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction
• Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used
• Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc.
• Monitor no show rate, and keep record of reasons of no-shows
• Pre-print all repair orders for the following day
• Appointment Taking
• Delivery and control of Government and Subsidy vehicles
• Allocate time available for appointments, carry-overs and walk-ins
• Timeous reminders to customers for service daily
• Pre-printing of job cards daily
• Efficient checking of all job cards to ensure all paperwork as per SOP’s are attached
• Booking and control of Special Campaign Recalls
• Recording of all job cards on and off site for easy access and record keeping
• Perform any other reasonable duties, which may be required

Qualifications and Experience

• A minimum of Grade 12
• Computer literacy is essential
• Clear Credit and Criminal Record

Skills and Personal Attributes

• People Handling Skills
• Time-Management
• Must have excellent verbal communication skill
• Empathy and honesty