Account Manager, Retention Sales, Road Logistics at DSV

Main Purpose of the Role

• The main purpose of this role is to protect, retain and grow existing customer base for the allocated region and meet monthly and annual retention targets.

Minimum Requirements

• Grade 12 / Matric
• 2-3 years Key Account Management / sales experience in prospecting for new business and achieving retention targets set
• Experience in Tender Management
• Experience in selling cross silo solutions
• Be able to work with MS Office packages ( word, excel)

Duties and Responsibilities

• Maintain, protect and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set
• Prospect the current allocated client base for additional distribution to continue to grow the revenue
• Monthly billing and financial reporting shared with the various client stakeholders
• Analysis of sales related information and report weekly to regional sales manager
• Maintaining client data and update regularly to MSD
• Continuous reporting on competitor and industry analysis
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure that the required monthly and accumulative targets are met
• Implementation and communication of confirmed additional business is shared with all stakeholders
• Management of debtor’s days of clients within the companies requirements
• Ensure regular Inter department communication
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System
• Reporting day to day to the Sales Manager where needed / requested
• Weekly and Monthly reporting (where needed / requested) to client 
• Update and maintain the internal DSV CRM System (MSD)
• Meet the expected client call and meeting ratio KPI as indicated by your Manager and as the agreed minimal acceptable standards document
• General administrative duties – daily
• Carry out any other duties as and when requested by Management