Account Manager at Salt South Africa

Job Description

• The position involves supporting, advising, and guiding partners during their initial months, helping them onboard their first clients onto the platform and assisting them.

Key Duties:

• Responding to inquiries from prospective partners
• Proactively reaching out to partners to offer support and develop their accounts further
• Managing and addressing all incoming sales tickets from prospective and existing partners
• Supporting partners throughout their journey, starting from the initial certification stage
• Keeping accurate records of sales tickets and communications in the CRM system (Salesforce)
• Updating the CRM with practice staff details and new leads
• Continuously enhancing knowledge of platform features and functionality through training and webinars
• Inviting partners to introductory events to facilitate their onboarding process

What are we looking for?

• Ability to establish and maintain rapport with partners over the phone
• Process-oriented with a sense of ownership
• High level of initiative and self-motivation
• Excellent written and verbal communication skills
• At least 2 years of experience in Inside Sales or Account Management (essential)
• Proficient in inbound phone and email sales
• Familiarity with computers and software applications, including the Google suite and CRM databases
• Previous experience in a SaaS company is advantageous
• Tertiary education is highly beneficial