Account Manager at Salt South Africa

Role Overview:

Client Management:

• The account manager will facilitate the onboarding of new clients, including obtaining access to their ad accounts, introducing them to the team, and ensuring they have a smooth initial experience with the processes.
• They will share content and copy with clients for approval, gather feedback, and ensure the team implements the necessary changes.
• The role involves managing a portfolio of 8-15 clients simultaneously.
• The account manager will send monthly invoices to clients and ensure timely payments.

Client Meetings:

• They will conduct weekly meetings with each client, lasting up to an hour, to discuss performance, task progression, and next steps.
• The account manager will prepare agendas to cover previous and upcoming tasks before meetings.
• They will send meeting minutes to clients immediately after calls and update Asana with action points.

Media Buying:

• The candidate should have a strong understanding of Meta and Google Ads to explain media buying performances.
• They will provide basic suggestions on media buying strategies and content ideas during client calls.
• Although not responsible for running campaigns, direct experience managing Meta and Google Ads is required.

Client Reporting:

• They will record a Loom video each week to explain weekly results, present new ideas, and report on tests conducted (with content provided by the Head of Strategy).
• The account manager will deliver detailed monthly reports on the performance of emails and ads on the first of each month.

Communication and Character:

• The candidate should communicate excessively and chase tasks diligently to ensure early completion.
• Exhibiting an infectious positive energy that uplifts others is important.
• Going above and beyond to ensure client happiness and satisfaction is expected.
• The account manager should maintain confidence in front of the camera, even under pressure or challenging client inquiries.
• Excellent written and verbal skills are required.

Desired Experience:

• The ideal candidate should have prior experience as an account manager within a digital marketing agency.
• Proficiency in managing ads on Meta (Facebook) and Google is essential.
• The candidate should possess excellent communication skills, exuding energy and charisma.
• A meticulous approach and thorough note-taking are required.
• A strong motivation to help charities and NGOs make a difference in the world is essential.