Account Manager at RCL Foods

Job Description    

• The Account Manager will manage the relationship with key stakeholders to ensure accounts are retained and that day-to-day operational queries are managed effectively; To help grow business in the designated channel through expansion of services to customer base; To maintain profitability of key accounts; and drive supply chain efficiencies to the benefit of both the customer and Vector ensuring the establishment of long terms strategic partnerships

 Minimum Requirements            

• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.

Duties & Responsibilities             

 Set customer strategy.

• Set strategy for designated area of responsibility based on company and customer objectives.
• Obtain sign off across the business on strategy.
• Implement key KPI’s in line with strategy.

Relationship Management

• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and Vector compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development

• Identify opportunities for expansion within  area of responsibility.
• Match Vector business capabilities to customers’ needs through identifying service solutions
• In collaboration with the Commercial Team, guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure profitability of area of responsibility.

 Drive Supply Chain efficiencies

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customer’s Supply Chain is optimised.
• Actively drive the S&OP process within area of responsibility  to manage key cost drivers such as stock cover, SKU cover etc.

 Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.