Account Manager: Motor at Telesure Investment Holdings (TIH)

Specification    

• Conduct relevant analysis to provide insights, themes and trends to provide customer focused product solutions. Promote new and existing VAPS products through engagement with the sales team to achieve set targets and grow profitability business.

Business Development

• Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed. Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Conduct product research and incorporate market insights to identify relevant themes.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Interpret complex patterns and trends, and translate those insights into actionable recommendations. Recommendations Advise managers how to apply research conducted to amend product positioning a wide variety of existing procedures and precedents.

Solutions Analysis

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Customer Relationships Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the sales teams, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Project Management

• Manage a portfolio of product projects while reporting to senior colleagues regarding various milestones and deliverable.
• Using your (relevant product) insurance product expertise to identify commercial opportunities for insurance product development.
• Developing new products and support of partnerships team with customer-centric solutions
• Continuing development of depth of knowledge of specific product lines, including coverage innovations and pricing changes, and regulatory developments
• Day to day management existing product portfolios, including reporting and improvements to underwriting, product and policy wording
• Writing simple, easy to read, insurance-related content, from policy wording to frontend copy and the claims experience.
• Weekly and monthly general reporting including presenting commentary at meetings as needed
• Championing user-centred product and policy wording design
• Being the “go to” for everything related to our insurance products.
• Building a knowledge base for everything insurance-related.

Requirements    

• General Education
• Grade 12/ SAQA Accredited Equivalent (Essential);
• A relevant 3 year Business related degree / diploma (Advantageous);
• FAIS recognized qualification (Advantageous);
• Regulatory Examination (Advantageous);
• Class of Business Certification (Advantageous);
• STI Qualification (Advantageous);
• KI Regulatory Examination (Advantageous)

General Experience

• 3 – 5 years account /product portfolio / partner management experience (Essential);
• Relevant experience within the Financial Services Industry and Marketing environment (Advantageous)
• *SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
• Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
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