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Bytes Managed Solutions’ (Bytes MS) strategic vision is to offer its market an integrated, end-to-end solutions that enable and facilitates businesses to engage in high volume profitable business transactions. The business crafts the majority of its solutions and services by adding value to core partners. The organisation is the exclusive distributor ...
Job description
OVERALL PURPOSE OF JOB:
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's are met.
MAIN RESPONSIBILITIES:
QUALIFICATIONS/KNOWLEDGE and EXPERIENCE REQUIREMENTS:
BEHAVIOURAL/ATTITUDE:
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