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The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
Job description
Do you demonstrate a passion for a Contact Centre, have working knowledge of world-class customer service principles and proven experience in a consumer complaint resolution environment.
A great opportunity exists within our Customer Care Contact Centre for you.
The successful candidate will be responsible to provide telephonic support to customers with regards to queries, complaints and product information related to in-store supermarket services and web/mobile products in a professional manner. You will promote a positive image of the company through telephonic interaction whilst solving problems.
JOB OBJECTIVES
Qualifications
Matric (Grade 12)
Experience
3 year's + Consumer complaint resolution environment and Inbound & outbound call centre experience.
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