Product Evangelist at Sage

Job description

Product Management is responsible for the definition, design and delivery of the software applications that our customers need. Our products are managed on a global basis. For example, Sage One Accounting is one product.

Sage’s global advantage is our presence in 24 countries. While we have singular, global products, we must ensure that the needs of the customers in local markets are defined as product requirements. We must also ensure that the products are understood in detail in the local markets; that their features and benefits are evangelized to the local teams (sales, service, marketing) and markets (customers, partners) so that we set up our products to succeed in the market

In summary, the role of the Product Evangelist, as part of the Product management function at Sage, it to

• Evangelize the needs of the local market and customer into the global product
• Evangelize the product itself back to that local market through our colleagues and with customers and partners as required.

The Product Evangelist will also engage heavily with customers, and the local market, be that with partners and accountants. They will be absolutely passionate and deeply knowledgeable about our technology, and act as the go-to resource on product in the region they represent.

Key Responsibilities

• Ensure product marketing, digital marketing & channel and strategic partners have all relevant product information to launch products and updates successfully
• Collect, analyse and use data to support the development of the business strategy in the countries they support
• Demonstrate and evangelise the product itself
• Engage daily with local and global teams in the countries they support
• Act as the go-to person for the products the Product Evangelist is responsible for in country or region
• Engage with partners, accountants, press, media, customers etc - all external parties as required. Note, this is not from a marketing perspective but from the product and technology perspective
• Input succinct product requirements into product management and be able to prioritise
• Ensure product incident processes in country are set up and adhered to

Person Specification

Key Skills

• Engagement with stakeholders at different levels with different functions (tech, marketing, sales, leadership etc.)
• Deep customer and domain knowledge including local compliance, vendors, market forces and needs
• Team player who understands they may not always be priority; knows when to lead and when to follow; always joins in the global mission
• High energy, great listener, communicator generally
• Excel at presentations to internal and external audiences; highly engaged on social platforms
• Accountable for the outcome - the results in country and globally
• Driven, ambitious
• Passionate and expert at cloud and mobile technology
• Seeks opportunity and removes obstacles
• Passion for Sage growth and the customer

Location

• Dependent upon the product and its needs. Typically the Product Evangelist will cover a major economic area such as the UK and Ireland, or North America.
• It may be that the Product Evangelist covers a single country, depending upon the complexity of the product, business and the commercial contribution of the product in that country.
• Product Evangelists will be required to travel however they must where possible be located close to the commercial centres.