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CSG International (NASDAQ: CSGS) is the trusted global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed s...
Job description
Role Purpose & Scope
Reporting into the VP, Carrier Operations Service Management, the Executive Director, Service Management will be responsible for client management and governance of a large Managed Services engagement in South Africa. Managing a team delivering SLAs and milestone based deliverables on target for Operations, Development and Support of the CSG and third-party software assets and solutions.
Particularly the Executive Director, Service Management will be accountable for the successful execution of:
Primary Responsibilities
Key Outputs & Accountabilities
Desired Skills & Experience
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