Engineer: Systems at MTN

Job description

Mission

The core purpose/mission of this job is to create workable system wide network solution architectures and designs for the mobile services meeting business and technical requirements.

This is particular to all Charging (Real-time, Retail and Wholesale), VAS, CRM, Self Service, Portal, Call Centre and Business information systems solutions

One must work on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within Service Delivery Area

One defines, plans, architects and implements requirements with vendors and MTN Operations for various systems

Key Performance Areas:

• Governance
• Follow all corporate governance procedures in place
• Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
• Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
• Create visibility of changes to core systems, data and products by informing the organisation of changes
• Support assessment of Portfolio maturity on an annual basis
• Influence and implement aspects of data security policies
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations
• Tactical Planning and Operations
• Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure the existence of proof of concept environments to assist with requirements definitions Ensure delivery of (authorised) projects according to the prioritised project list
• Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Ensure professional system documentation is up to date at all times
• Core Planning Functions
• Living System Logical Architecture Documentation
• Each system required documentation used to convey the full logical architecture of a system with all use cases and functional logic within
• This must be the first port of call when wanting to convey a new requirement or a change to the vendor
• With these documents, the creation of an FRS (Functional Requirements Specification) is quick as the full functioning is already mapped out avoiding any need to reverse engineer
• Financials
• Vendor Relations, Leverage and Quarterly reporting
• Meet with vendors as least twice a year
• Convey problem areas to vendors and request action plans
• Ensure that vendors supply quarterly reports on system health and utilisation and anything else as per contract
• Ensure that assistance is provided to obtain maximum value for minimum cost from vendors

Minimum Requirements:

Education

3 year Degree or Diploma in Information Systems or Engineering (Bsc IT, Bcom IT,)

Industry Experience

• At least 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 1 year should be applicable experience at an internationally recognized operator.
• The Engineer must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general
• Experience working in a medium organization
• Some experience in the following areas is a must for this position
• A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system
• A background in database administration
• A background in Unix/Linux OS systems administration
• A background in Hardware and Storage administration
• Some limited background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory

Training

• GSM training is mandatory as well as some training on SS7 and SIGTRAN.
• Some training on Oracle, SUN Solaris and Linux is also required
• Training on any scripting language is a must
• Any Project Management training is highly desirable