Business Banker - JHB CBD at Standard Bank Group

Job description

Job Details

Retail & Business Banking

Job Purpose

To provide a basic, branch-based Business Banking sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions.

Key Responsibilities/Accountabilities

• Drive Transaction Led-Customer Acquisition
• Promotes and sells a range of appropriate Standard Bank of South Africa (SBSA) product offerings and solutions that meet the financial needs of small business customers.
• Acquires and opens new business accounts and cross sells at account origination according to customer needs.
• Cross-sells additional products and services to existing customers.
• Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); SBFC; SBIB; Card; Home Loans; etc.
• Actions lead lists provided from direct marketing.
• Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
• Identifies and actions opportunities for cross- and up-sell.
• Identifies migration opportunities and sells products/services reactively.
• Customer Experience
• Provides a simple and convenient offering to a portfolio of small enterprise customers.
• Proactively contacts Top 20 percent of customer in line with SE value proposition.
• Interacts with customers and conducts needs analyses to assist customers to better understand their financial requirements.
• Accurately and efficiently processes customer mandates/ documentation requirements for banking facilities.
• Educates customers regarding the parameters and routine procedures governing standard SE product and self-service channel offerings to ensure the correct customer behaviour and product usage.
• Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non-first contact resolution” as appropriate.
• Ensures that service requests in personal work list are actioned within agreed timelines.
• Ensures accurate capture, updates or amendments of customer information and history notes.
• Economic Profit
• Responsible for the achievement of financial budgets through optimal growth of balances, margin management and revenue streams.
• Achieves financial budgets in line with Local market dynamics.
• Effectively manages pricing concessions and revenue collection.
• Portfolio Management
• Contacts customers in order to arrange appointments or discuss any sales opportunities.
• Arranges face to face appointments as per customer request.
• Maintains and updates customer information on the necessary systems.
• Lending Support and Risk Management
• Explains credit loan facility options and qualifying criteria to customers.
• Supports customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts.
• Processes scored credit applications within the confidential limit of authority and Behavioural Risk Indicator (BRI) scores.
• Notifies customers regarding the approval or decline of credit loan facilities.
• Captures applications for all lending products.
• Actions credit violation reports daily as per laid down procedures.
• Ensures that the Know Your Customer (KYC) reports and Enhanced Due Diligence (EDD) reports are actioned timeously.
• Ensures that all Business Banking reports are actions as per laid down procedures.
• Legislative compliance
• Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record keeping requirements
• Supports the SE Business Banking to ensure compliance to all applicable legislative requirements such as National Credit Act, Companies Act, Consumer Protection Act, etc.
• Ensures the adherence to all internal risk related policies and guidelines.

Preferred Qualification And Experience

• Matric
• Studying towards a Relevant business related tertiary qualification e.g. B.Comm degree is a pre-requisite
• Must complete one of the Qualifications listed on the FSB recognised list within the allocated time.
• 2 to 3 years Business Assistant experience to the Business Manager is ideal.
• Previous experience within the Personal/Consumer banking environment as a Customer Consultant/Personal Banker and/or Enquiries Officer is preferable.
• Must have relevant intermediary experience in respect of the FAIS product subcategories applicable to this role.

Knowledge/Technical Skills/Expertise

• Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
• A thorough knowledge of standardised business banking transactional products and other core products relevant to small enterprises.
• Good knowledge of Personal Banking product offerings.
• A basic knowledge/awareness of financial investment options, home loans (business mortgage), cards, merchant services, vehicle and asset finance and electronic banking options for lead generation purposes.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of collateral and balance sheets.
• A working knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the Small Enterprises market and the legislative restrictions & requirements governing these from a financial services perspective.
• A basic knowledge and understanding of the Companies and Intellectual Properties Registration Act (CIPC) for correct documentation/ mandate preparation purposes.
• Knowledge of competitor offerings.
• Knowledge of the Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) and the National Credit Act (NCA).
• A working knowledge of Managing Local Market (MLM) sales principles and practices to manage and optimise portfolio retention and growth.
• Understanding and support of the bank’s multi-channel environment.