Learning and Development Facilitator at Rand Mutual - RMA

Job description

PURPOSE:

To effectively and efficiently perform the functions of a Training Officer - Medical in the HR Department. Assist in the Development of training plans that meet the training requirements of the company and manage assigned training programmes.

KEY OJECTIVES AND KEY STANDARDS

KEY OBJECTIVES

• Group training
• Group development initiatives
• Training needs analysis
• Analyse and provide input for course material development to ensure relevance and applicability
• Identify potential new courses available and develop the business opportunities
• Manage assigned training programmes
• KEY STANDARDS
• Acceptance of training interventions and plans
• Accuracy of training needs analysis

COMPETENCIES

• Applied Learning
• Building Customer Loyalty
• Contributing to Team Success
• Managing Work (includes Time Management)
• Initiating Action
• Stress Tolerance
• Decision Making

POSITION SPECIFICATIONS

EDUCATIONAL (Minimum level necessary to perform the job).

• School Grade 12
• Professional / Tertiary
• Relevant Diploma / Degree in Human Resources Development or ETDP or Equivalent
• Relevant Diploma / Degree in Nursing or Medical Field

MINIMUM REQUIREMENTS

• Relevant Diploma / Degree in Human Resources Development or ETDP or Equivalent
• Relevant Diploma / Degree in Nursing or Medical Field
• Thorough knowledge of training and development interventions
• Facilitation and presentation skills
• Knowledge of NQF and SAQA requirements
• Certified assessor /moderator preferred
• Experience in learning material design and learning program development
• Driver’s License

OTHER REQUIREMENTS

• Planning and organisational skills
• Communication skills
• Good critical thinking skills
• Strong organizational skills
• Ability to interface with staff, management, clients and service providers
• Ability to work under pressure, be target driven and meet deadlines
• Good analytical skills
• Attention to detail
• Good interpersonal skills
• Accuracy
• Own transport – Extensive Travelling Required

EXPERIENCE (Minimum necessary before being considered for the Job)

• Minimum 3 – 5 years’ experience in the Medical Field
• Minimum 2 years’ experience in training
• Computer literacy Intermediate (MS Word, Excel, PowerPoint)
• TRAINING (Essential training received in addition to the above experience to perform the job).
• RMA Core Products
• RMA Systems
• RMA Customer Care Programme

PERIOD OF ON-THE-JOB TRAINING

2 Day company in-house induction course

OTHER REQUIREMENTS (Attributes)

• Achiever
• Confidentiality
• Credibility
• Customer Service Orientated
• Friendly
• Initiative
• Integrity

LIST OF CRITICAL OBJECTIVES

Tasks Key Performance Indicators

• Conduct learner pre-training needs assessments
• Implement training and development plans
• Facilitate conduct and coordinate training interventions
• Develop and source training material
• Responsible for training administration, training reports, training records.
• Plan and implement learning programmes
• Manage vendors / service providers
• Designer training materials
• Designer assessment tools
• Moderate assessments
• Provide learner support
• Ensure regulated training is done within time frame
• Uplift level of competencies in company
• Uplift basic training standards
• Advise leadership on development issues
• Assist to build up skills database
• Compiles monthly training reports.
• Conducts post training follow-up sessions.
• Reports and meeting attendance
• Ad hoc meetings
• Draft own work plans and ensure implementation
• Attendance of relevant industry related committee – international forums
• PDP - Completion of Individual Development Plan of 95% Planned vs. Actual
• Display RMA Values as measured by 360 Values Survey
• Training Plan
• Achieve an overall average score of 3.5 to 3.49 on HR & Training Department Customer Satisfaction Survey
• Manager Satisfaction of support given
• Internal Audit: reduced the number of medium and high risk findings
• Risk Management Actions appropriate addressed
• Adhere to workflows, attendance registers, analysis of learner evaluation forms, complete training reports on training conducted, ensure that documents required for training are correct and accurate and maintain accurate training records - submit electronically to share drive 3 days after training event
• Meeting agreed deadlines
• Quality of Reports and Analyses
• Feedback from meetings and special projects
• Maintenance of training course material as per project plan.
• Train as per training plan
• Training costs vs. Budget