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Job Description
The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.
Responsibilities & Tasks
- Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
- Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
- Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
- Manage project finance: ensure financial system monitoring
- Develop the business: participate to contract preparation & to pre-sales meeting
- Develop the CPM discipline: simplify processes, methods & tools with innovative ideas
Core Competences
Position Requirements
- Leadership skills
- Consultative skills
- Stakeholder management skills
- Financial understanding
- Business understanding
- Sales & business development skills
- Customer insight
- Negotiation & argumentation skills
- Project management skills
- Problem solving
- Presentation & communication skills
- Entrepreneurial & Commercial Thinking
- Persuading & Influencing
- Analyzing
- Leading & Supervising
- Relating & Networking
- Delivering Results & Meeting Customer Expectations
- Planning & Organizing
Minimum Qualifications & Experience Requirements
- Bachelor’s Degree or equivalent, preferably in telecommunication, science, engineering or business discipline
- 5+ years’ experience as a Project Manager - leading and managing complex projects
- Several years experience in delivering IT/Telecommunications projects, in particular, Systems Integration (OSS/BSS) projects
- Have excellent planning and scheduling skills
- Have excellent financial understanding and the ability to manage cost efficient service deliveries
- Proven experience in effectively managing subcontractors and stakeholders across large projects
- Knowledge in root cause analysis/problem solving and the ability implement/drive corrective actions and efficiencies
Preferred Qualifications & Experience Requirements
- PMI certification (or PRINCE II)
- Experience in scoping and selling projects
- Contract management
- 3rd pp suppliers management experience
- Project sales process
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
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