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Job Description
Ericsson sub-Saharan Africa is looking for senior and principal consultants with strong telecommunications industry experience in the digital transformation domains. Your role will be to sell and deliver advisory projects related to digital transformation to telecoms clients. A mix of strategy and operations consulting skills will be needed for you to advise clients on how to evolve their digital capabilities to serve customers better and improve their operations. Develop new business and operating models that take advantage of new technologies and data.
The Following Experience Is Essential
- Excellent working knowledge of ICT, omnichannel, self care, digital services, automation and customer experience strategies and solutions
- Fundamental understanding of OSS/BSS and Cloud architecture and solutions and associated telco operations
- Working knowledge of using and supporting ITIL and eTOM standards
- Proven sales and delivery record with a focus on digital transformation and/or operational transformation and efficiency programs as well as digital strategy development
- The ability to create robust value propositions and business cases related to digital evolution
- Prior consulting experience from within a consulting practice
- If you are interested in getting exposure to Africa, like to travel, be exposed to cutting edge technology that makes a difference to our continent, then apply to join our growing and dynamic consulting team.
- Ericsson Consulting has 12,000 Strategy, Operations & Technology consultants, delivering more than 1,500 consulting and systems integration engagements a year. Serving clients for 10 years across 180+ countries we are building a great track record. This is a great opportunity to work for a dynamic company with global career options.
Role Description
Sell and deliver advisory work related to creating digital strategies and operating models for operators such as:
- Digital Strategy Definition
- Digital Maturity Assessment
- Digital Transformation Strategy
- Operating Model Definition
- Customer Experience & Omnichannel Transformation
- Business Process Excellence
- NOC/SOC Transformation
- Shape and lead holistic programs that translate operational shortfalls into transformation programs
- Undertake capability and assessments across people, processes, and systems
- Define target operating models and roadmaps
- Develop consulting practice capabilities
Skills
- Strategy and operations consulting with strong telco experience
- Analytical and problem solving skills
- Excellent communications skills (both oral and written) – able to explain complex concepts
- Consultative selling knowledge
- Team and stakeholder management
- Project management
- Persuading & influencing
Experience
- Deep telecommunications industry knowledge esp. around Digital, Customer Experience Management and Service Operations
- Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management and Service Operations and OSS/BSS
- Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
- Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
- Understanding of processes and architecture related to fulfilment, assurance, and billing
- Managing cross functional teams
- Experience and ability to interact with senior (C-Level) stakeholders
Requirements
- 6 years + experience in consulting
- 4 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
- Previous employment in a consulting company / division
- Willingness and ability to travel in Africa up to 75% of the time
- Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
Location: South Africa, Ghana, Kenya, Nigeria, Senegal
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
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