2B Customer Service Agent - JHB at JD Group

Key Responsibilities:

• Handle incoming inquiries from B2B clients via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Provide product information, pricing, and quotes to clients
• Coordinate with internal teams to address customer needs and concerns
• Follow up with clients to ensure satisfaction and build long-term relationships
• Document customer interactions and maintain accurate records in CRM system

Qualifications:

• Minimum of 2 years experience in a customer service role, preferably in a B2B environment
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to work independently and prioritize tasks effectively
• Knowledge of sales processes and understanding of customer needs in a B2B setting

Education:

• High school diploma or equivalent required
• Bachelor's degree preferred