Receptionist at Pearson

Job Description

Job Purpose

The Frontline Operator will provide efficient frontline services by greeting and directing callers and visitors appropriately; notifying company personnel of visitor/s arrival and maintain security, including basic administrative duties.

Key Accountabilities

• Reception and Switchboard Duties
• Provide first line telephonic assistance to the public and portray a professional image of MGI.
• Deal with telephonic queries from members of the public which may include sponsors, current students, prospective students and parents.
• Direct callers to the correct person or department and keeping records of calls and messages.
• Most of the time is spent sitting at a desk or workstation.
• Assistance with typing and data capturing.
• Perform any other administrative duties as assigned by line management. Risk and Security
• Ensure that security and risk mitigation guidelines are enforced e.g. access control. Other Support Functions
• Secure meeting rooms upon request or relay the request to the Facilities Lead. Assist with courier administration when needed.

Core Competencies

• Ability to demonstrate a practical knowledge of basic administrative duties.
• Act in a proactive and solutions focused manner to solve challenges.
• Ability to demonstrate good interpersonal skills.
• Ability to demonstrate a good understanding of all frontline duties and the use of the associated technology.
• Ability to act in an assertive manner, security and safety conscious.

Experience, Knowledge And Skills

• 3 to 5 Years relevant experience in a similar position.
• Experience as switchboard operator and/or receptionist at a higher education institution will be an advantage.
• Computer literate (Microsoft Office: Word, Excel and Outlook etc)

Qualifications

• Senior Certificate or Equivalent
• A higher education qualification will be an advantage.