OCC Team Leader at Paracon

Job Description

Are you looking to grow your career? Then we have an opportunity for you! Be a part of a global organisation that is known for people development and a relaxed culture.

You will be managing and supporting the Operations Command Center consisting of team of approximately 32 multi-layered support staff and project services to customers based across a number of technologies in line with customer contracts and SLA's.

A Day At The Office

• Delivering of excellent customer service by supervising customer related activities of staff, and ensuring that customers are treated in a professional manner;
• To be an integral team member identifying and contributing to customer server service improvement suggestions, initiatives and solution realisation to all customers;
• Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with stakeholders external to the company;
• Identify opportunities to extend service and offerings to enhance the value of our customer solutions and satisfaction;
• To provide onsite customer project and incident support services from time to time as well as liaising with users, user groups and customers to enhance the value of;
• Oversee receivable and payable accounts on a daily basis;
• Coordinate monthly assessment of the Department's financial performance and production activities;
• Supervise periodic budgeting for the Department’s annual financial plan, as well as oversee long term financial goals; and,
• Facilitate interactions between the internal team and the hosted platforms for the overall success of the organization.

Job Requirements

You will need a minimum of 4 years' support experience in Event Management, 4 years' Infrastructure (Server and Network) experience, 4 years' platform and integration experience and a minimum of 2 years' managing a team.

It's important that you have Sound Monitoring toolset knowledge and skills, ITIL Operational Support and Analysis and Project Management experience.

Got the skills? Then we want to know about it! Get in touch, we are really excited to hear from you!