Key Responsibilities will include:
- Under general supervision, responsible for installation and modification of IT infrastructure.
- Operates closely with customer to determine requirements and resolve problems.
- Provides general technical consulting on systems to customers and field service engineers.
- Co-operates with sales and support personnel on customer requirements and needs.
- Assists junior and new staff members in technical functions.
- Take cognisance of industry compliance requirements
- Be aware of changes in clients operational and medium to long term objectives and ICT requirements
- Understand the current BCX service model Be aware of SLA / OLA requirements
- Have a conceptual understanding of the Service delivery model.
- Awareness of latest updates of Service Catalogue which form the basis of Service delivery
- Alignment with Client Services Models Awareness of emerging and current technology.
Customers:
- Data Centre Services Clients
- Data Centre Service departments
- Other Infrastructure
- Services Manager: Technical Support
- Service Delivery (e.g. SDMs)
- Applications Support Capacity management Research Change Management Database Administration Data Analysis
- Documentation/Technical Authoring Hardware/Software Installation Porting/Software Integration Systems Integration Systems
- Testing Pre-Sales Support
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