Receptionist at CBM Training

Job description

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organisation of inbound and outbound mail, administrative work, and general clerical support). You'll further assist colleagues and executives by supporting them with planning and distributing information. You will be the point of reference for all queries (these include course queries and information required by clients), requests or issues and will be an integral part of the company’s workforce.

Responsibilities

• Answer phone calls and redirect them when necessary
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
• File and update contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports this will include course evaluation summary completion and data input on Microsoft access
• Develop and maintain a filing system
• Check frequently the levels of office supplies and place appropriate orders at management discretion
• Maintain and arrange servicing of office equipment
• Assist in the arrangements that need to be made for any maintenance related issues
• Prepare the boardroom or meeting room for meetings and arrange for refreshments.
• Handle incoming and outgoing mail and dealing with courier companies
• Provide clients with course information and queries as well as assisting clients on the live chat function
• Knowledge of which public courses are running on a weekly basis
• The ability to input registrations on the access database and forward the relevant invoice and confirmation to clients
• Twice weekly collect all post for local post office
• Prepare and distribute correspondence, memos and forms
• Provide support clerical and administrative support to the operations department this includes course preparation
• Assist in organisation of staff functions

Qualifications

• High school diploma
• Ability to maintain a positive attitude
• Excellent communication skills

Experience

• 3 plus years’ experience as a receptionist or administrative assistant
• Worked for a Training & Development company would be an advantage

Skills

• Familiarity with office organization and optimization techniques
• High degree of multi-tasking and time management capability
• Excellent command of the English language
• Excellent written and verbal communication skills
• Integrity and professionalism as well as the ability to provide a high level of customer service to clients
• Proficiency in MS Office
• Speed Typing