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DirectAxis is a specialist financial services company that provides customers with a direct connection to loans and insurance. Launched in January 1995, we give you direct access to the financial products you need, in a way that is most convenient for you. To help us do this, we draw on the diverse knowledge and expertise of our shareholder FirstRand Bank Li...
Job description
Overall purpose of the job
To ensure operational readiness of existing and new staff by, mentoring and coaching team members to drive performance as set out by the operational scorecards metrics and business requirement. Provides leadership and is responsible for quality service delivery and daily management of contact centre.
Main outputs and Responsibilities for this position
Education (formal qualification required)
Minimum:
Ideal:
Business Management Diploma
Experience (minimum experience required)
"In line with our transformation plan, suitably qualified African Black candidates who meet the criteria for the role will be given preference"
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