Job Brief:
We are looking for a skilled ICT Officer to manage our company's information and communication technology infrastructure. The ideal candidate will have a strong technical background in IT systems and networks, excellent problem-solving skills, and a commitment to ensuring the reliability and security of our ICT environment.
Responsibilities:
- Install, configure, and maintain hardware and software components of our ICT infrastructure, including servers, networks, and peripherals.
- Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
- Implement and maintain security measures to protect our ICT systems and data from unauthorized access, malware, and other threats.
- Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
- Conduct regular backups and disaster recovery procedures to safeguard critical data and systems.
- Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries.
- Collaborate with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality.
- Develop and maintain documentation of ICT systems, configurations, procedures, and troubleshooting guides.
- Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
- Plan and implement ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations.
- Conduct periodic audits and assessments of our ICT environment to identify areas for improvement and optimization.
- Train and mentor staff on ICT best practices, security protocols, and proper use of technology tools and resources.
- Monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
- Collaborate with cross-functional teams to support business initiatives and projects that require ICT expertise.
- Participate in on-call rotation and provide after-hours support for critical ICT issues and emergencies as needed.
Requirements and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field; professional certifications (e.g., CompTIA, Cisco, Microsoft) preferred.
- Proven experience in ICT support and administration, with a strong technical background in IT systems and networks.
- Solid understanding of network protocols, security principles, and best practices.
- Proficiency in installing, configuring, and troubleshooting hardware and software components, including servers, routers, switches, and firewalls.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.
- Knowledge of cybersecurity threats and countermeasures, with experience implementing security controls and measures.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex ICT issues efficiently.
- Excellent communication and interpersonal abilities, with the capacity to convey technical concepts to non-technical users.
- Detail-oriented with a focus on quality and accuracy in work.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.
- Familiarity with ICT procurement processes and vendor management.
- Experience with ICT project management and implementation.
- Commitment to continuous learning and professional development, staying updated on industry trends and emerging technologies.
- Ability to adapt to changing priorities and business needs, with a proactive and flexible approach to problem-solving.
- Team player with a collaborative mindset, able to work effectively with cross-functional teams to achieve shared goals and objectives.
Required Skills:
- ICT infrastructure management
- Network administration
- Security management
- Technical support
- Problem-solving
- Project management
- Communication
- Vendor management
Frequently Asked Questions
What is an ICT officer?
An ICT (Information and Communication Technology) officer is a professional responsible for managing and maintaining an organization's IT infrastructure, systems, and networks. Their role involves ensuring the smooth operation of IT systems, providing technical support to users, implementing IT policies and procedures, and managing IT projects.
What is the job role of ICT?
The job role of ICT involves utilizing technology to facilitate the storage, retrieval, transmission, and manipulation of information within an organization. This includes tasks such as managing IT resources, developing and implementing IT strategies, supporting end-users, ensuring data security, and leveraging technology to improve business processes and operations.
What is the role of an ICT officer in a school?
The role of an ICT officer in a school is to manage and support the use of technology for teaching, learning, and administrative purposes. This includes tasks such as maintaining computer systems and networks, providing technical support to teachers and students, managing educational software and hardware, facilitating IT training for staff, and ensuring the security and integrity of school IT systems and data.
What is the role of an ICT operations officer?
The role of an ICT operations officer is to oversee the day-to-day operation and maintenance of an organization's IT systems and infrastructure. This includes tasks such as monitoring system performance, troubleshooting technical issues, managing IT resources, implementing IT policies and procedures, and ensuring the availability and reliability of IT services to meet business needs.
