Jobs at BCE Foodservice Equipment

Job Description

The duties will include but will not be limited to:

• Assists the technicians in raising of quotes and the creation of job cards
• Manages and reports on the progress of all repairs undertaken
• Provides dealers and end-users with feedback with respect to all work undertaken
• General administration and coordination with respect to service calls in the Service Centre
• Maintain a database of all workshop related information
• Creation of all order numbers for repairs sent to suppliers
• Contact customers for “Go-ahead” and follow ups on outstanding jobs with dealers.

Requirements

• Grade 12/Matric
• Tertiary qualification highly beneficial
• At least 2 – 3 years customer service experience
• Computer literate
• High energy levels

Skills

• Able to work in a team
• Excellent command of the English language
• Excellent communication skills
• Excellent telephone skills
• Excellent interpersonal skills with the ability to handle pressure,
• Attention to detail
• Able work under pressure
• Good time management skills
• Dependable individual
• Must be calm, level-headed and be able to work under pressure
• Be able to multi-task and meet tight deadlines
• Must be able to make decisions and react quickly to problems
• Have good written and oral communication
• Must be able to build good relationships with customers

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Overall purpose of the job:

• To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.

Duties and responsibilities will include, but will not be limited to:

• Repair or replace broken or malfunctioning components of machinery or equipment.
• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Clean, lubricate, or adjust parts, equipment, or machinery.
• Examine parts for defects, such as breakage or excessive wear.
• Test newly repaired machinery or equipment to verify the adequacy of repairs.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
• Record parts or materials used and order or requisition new parts or materials as necessary.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Ensure the correct documentation is in place and accurately completed before repairs are done.
• Work standby and overtime, when required to do so.
• Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect

Minimum Requirements:

• Grade 12
• N6 Technical qualification
• Trade tested refrigeration qualification
• Technical (workshop and repairs) experience of 2-3 years which includes repairs, assembly of equipment, quotations on parts and the likes – highly beneficial.

Skills:

• To perform repairs and installations of equipment and refrigeration
• Technical repairs skills including refrigeration repairs
• Excellent communication skills on all levels (speak, read, and write)
• Ability to manage customer’s expectations
• Problem solving skills
• Team player
• PC literate (SAP, Excel, Word, e-mail)

Knowledge:

• Knowledge of customer services
• Repair, testing and quoting on products received
• Maintaining of all tools and equipment