Career Opportunities at Amazon

Key job responsibilities

• Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
• Knowledge of data management fundamentals and data storage principles
• Advanced SQL and query performance tuning skills.
• Experience integrating and managing large data sets from multiple sources
• Ability to read and understand Python and Scala code
• Understanding of distributed computing environments
• Proficient in Spark,Hive and Presto
• Experience working with docker
• Python, and shell scripting
• Customer service experience / strong customer focus
• Prior working experience with AWS any or all of EC2, S3, EBS, Glue, Athena
• Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
• Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)

A day in the life

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

BASIC QUALIFICATIONS

• 3+ years of network and operating system support experience
• 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
• 3+ years of database administration experience
• 3+ years of software development with object oriented language experience
• 3+ years of continuous integration and continuous delivery (CI/CD) experience
• 3+ years of information security and compliance experience
• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

PREFERRED QUALIFICATIONS

• 4+ years of network and operating system support experience

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DESCRIPTION

The Support Engineer role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.

The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.

Key job responsibilities

• Perform the seller and customer escalation and support process.
• Build or contribute to the creation of new processes.
• Build and maintain program-related content and collateral.
• Perform quality control functions to ensure high quality output.
• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.

A day in the life

• We are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experience

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience.
• 2+ years of program or operations experience, preferably within sales, business development, or technical organizations.
• 2+ years of experience providing customer support and troubleshooting technical issues.

PREFERRED QUALIFICATIONS

• Experience building new programs and initiatives for scale.
• Experience working with Product Management and Engineering teams to deliver new technical features of a Product.
• Experience with Lean/Six Sigma methodology

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Key job responsibilities

Critical Responsibilities and Skills:

• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Demonstrate expert presentation and facilitation skills.
• Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
• Provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
• Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.

BASIC QUALIFICATIONS

• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
• Influence senior leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Advanced analytical skills and experience using and presenting data to make decisions.

PREFERRED QUALIFICATIONS

• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Experience working in a customer center environment.

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DESCRIPTION

This internship will start in June 2024 and will run for 12 months

• Would you like to be part of an organization with leaders who are passionate about diversity and impacting the transformation growth of South Africa?
• Do you get excited about the opportunity to take actionable steps to make a positive impact on the employee experience for Amazonians of varying backgrounds, ideas, and points of view?
• Are looking for an opportunity to apply your passion to gain experience in a transformation role? If these things excite you and have piqued your interest, then the B-BBEE Program Management Internship for Amazon in South Africa might be the right opportunity for you.
• During the 12-month B-BBEE Program Management Internship, you will be rotated to gain exposure and contribute across the five B-BBEE pillars, i.e. [1] Equity Equivalent Investment Program (EEIP), [2] Management Control, [3] Skills Development, [4] Enterprise Development and Supplier Development, and [5] Socio-Economic Development. You will be required to contribute to the development and implementation of B-BBEE initiatives across each of the five Economic Transformation pillars, monitor and report on progress against targets and goals, and collate evidence for Amazon’s B-BBEE annual audit.

BASIC QUALIFICATIONS

• Recent graduate (within the last 12 months) from a BCom Degree in Accounting, Economics or Business
• Basic understanding of the B-BBEE legislation and the B-BBEE Codes of Good Practice
• Advanced application of MS Excel and MS Word
• Able to commit to a full-time 12 month internship from May 2024– May 2025

PREFERRED QUALIFICATIONS

• A proven ability to research, develop and present key insights, findings, and recommendations clearly and concisely
• Excellent written and verbal communication

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DESCRIPTION

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

BASIC QUALIFICATIONS

• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent

go to method of application »

DESCRIPTION

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

BASIC QUALIFICATIONS

• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent

go to method of application »

Key job responsibilities

• Serving as the local General Counsel and advising on all relevant legal and strategic matters;
• Hiring and managing a team of lawyers, compliance professionals, and legal assistants;
• Advising the business on laws and regulations applicable to retail, e-commerce, advertising, logistics, privacy, competition, anti-bribery and corruption, labor relations, intellectual property, litigation, real estate and contract negotiations;
• Acting as a liaison to US corporate headquarters/ regional teams and effectively communicating legal and policy issues;
• Proactively planning, advising, and implementing legal programs and improvements to support and protect the business; and
• Working with diverse people and all levels of management/employees.

BASIC QUALIFICATIONS

• 10+ years of post-qualification experience working at a leading international law firm, top-tier regional firm, or in-house at a multinational company, with a significant portion of the time working in or primarily focused on South Africa or Sub-Saharan Africa;
• Membership in good standing in the South African bar association;
• Ability to deal autonomously and effectively identify and innovate optimal solutions to a broad range of complex issues across commercial, corporate, litigation, and administrative law; and
• Flexible work schedule to accommodate international time zones and travel. Some travel, domestic and international, will be required.

PREFERRED QUALIFICATIONS

• A strong reputation and track record of delivering results as GC or head of a division’s legal team, supporting a sizeable, fast moving business; and
• Hired, developed, and retained the best talent in their previous roles.