Sales Support Administrator - Western Cape at Tracker Connect (Pty) Ltd

Job description

• Deliver support to Sales Consultants in al channels to allow Sales Consultants to focus on Sales
• Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
• Delivering service and support to our Business Partners and clients in all channels to insure customer satisfaction and to drive customer centricity
• Build sustainable relationships within the region with business partners and clients to insure positive and satisfying engagements with Tracker
• Feedback to Business Partners and clients regarding any queries until resolved
• Handling of any complaints received by the Regional office and dealing with them till resolved and feedback to all stakeholders
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
• Daily feedback to stakeholders regarding outstanding actions that could have an impact on customer service
• Provide information to Sales Teams to assist them with commission clients for consultants and Business Partners
• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
• Positively influence the processes and relationships within the region to achieve the business objectives
• Support other business units and other departments within Tracker Connect
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems
• Compliance with company policies

Minimum requirements

• Matric with minimum of 3 years Customer Service and Administration experience
• Qualification in Customer Service or/and Administration will be advantageous
• Experience in Tracking or GSM-related industry will be advantageous
• Computer literacy – Word, Excel, Power Point
• Ability to deal with customers at operational and Executive level
• Implementation of strategy experience
• Good Communication skills