Junior Systems Developer, Service Now at CDW

KEY RESPONSIBILITIES

• As a Developer specializing in ServiceNow with a strong understanding of SAAS, your primary goal is to contribute to the design, development, and maintenance of innovative and efficient solutions within the ServiceNow platform.
• Your role involves leveraging expertise in ServiceNow development, SAAS applications, and a range of technical skills to enhance and optimize digital workflows.

Key responsibilities include.

Custom Application Development:

• Design, develop, and implement custom applications within the ServiceNow platform, ensuring they align with business requirements and enhance overall workflow efficiency.
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.

UI/UX Development:

• Utilize skills in Angular, CSS, and other front-end technologies to create visually appealing and user-friendly interfaces for ServiceNow applications.

Integration Pipelines:

• Implement and manage integration pipelines, ensuring seamless connectivity between ServiceNow and other systems. Leverage traditional API integrations to enhance data exchange capabilities!

Cloud Platforms & SAAS Expertise:

• Apply knowledge of wider SAAS principles to optimize the integration and performance of ServiceNow within the broader ecosystem of SAAS applications.

Technical Documentation:

• Create comprehensive technical documentation for developed solutions, ensuring clarity for both development and operational teams.
• Work in a Scrum-based, Agile development process that is efficient on documentation and meetings and heavy on coding.

Collaboration with Cross-functional Teams:

• Collaborate effectively with cross-functional teams, including business analysts, architects, and QA testers, to ensure the successful implementation and deployment of ServiceNow solutions.
• Provide mentorship and system led expert guidance to other members of the team.

Problem Resolution:

• Troubleshoot and resolve technical issues promptly, ensuring the continuous functionality and reliability of ServiceNow applications.
• Be responsible for updating, maintaining and communication impact of HI Tickets resolution on ServiceNow.

Continuous Learning:

• Stay updated on the latest ServiceNow features, industry best practices, and emerging technologies, ensuring the application of the most relevant and effective solutions.
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

YOUR BACKGROUND

Must Haves:

• 3+ years working on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• Proven experience in two additional product lines outside of ITSM
• Service Certified Application Developer (CAD) preferred.
• Knowledge of ITIL; Foundation level preferred
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment.
• Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
• Experience implementing systems using the Agile/Scrum methodology.

Nice to Haves:

• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
• Experience with DevOps, Asana and CloudBlue.
• Experience with RPA: AA, UiPath or Blue Prism.
• Experience of B2B Supply chain & Financial operation Systems