Collections Risk Auditor at Ignition Group

The detail

• Identify risks that would lead to financial, operational and business loss.
• A keen understanding of the collections end to end process flow i.e., Inbound, outbound, Admin and identifying regulatory body complaints (beneficial if you understand the Billing / Payment post sale procedure)
• Audit various current processes and procedures to identity if this is in fact working or if there are gaps.
• Implement processes and procedures to mitigate such risks.
• Monitor improvements within the designated area of concern. This would also extend to the Commercial aspects of the business.
• Drive improvements with the relevant departments manager (management teams) by conducting calibration and collaboration sessions.
• Highlight areas of exposure to the Risk manager whilst providing insights around how the department is affecting revenue.
• Liaise with the affiliated department that the auditor is assigned to by offering advice and support.
• Conduct training and coaching relevant to the risk mitigation as and when required.
• Monitor usage of applications that generate immediate payment such as Swiffy and Ziyabuya.
• Provide monthly overviews to the business at large.

Desirable

• A plus for us is experience in working with Collections Team.
• Experienced in support of new agents within the business by conducting audits on their performance.
• Knowledgeable of strategies that ensure that revenue intake from the department makes a positive impact on the business.
• Able to drive contractual obligation by clients which are affiliated to the Operational rules, regulations and legislations are being adhered to.
• Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd confirmations as designated by the client)
• Able to drive script audit practises and adherence.
• Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational risk is filtered through.
• Able to conduct audits on training sessions so that gaps identified from a QRC perspective is fed back to the collections manager.
• Able to make informed rulings on disputes/complaints raised by Collections team, consumers, or regulatory body.
• Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements)
• Able to monitor / audit online applications that ensure team leaders are progressing agents accurately

Requirements

Are you this person?

• Do you have an enquiring mind and an eye for inaccuracies?
• Are you a person who pays careful attention to detail?
• Are you big on communication and driving improvements?
• Can you conduct and present findings in a platform that is middle and senior management facing?
• Are you proficient in Microsoft office?