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Byte Orbit is a digital innovation and development execution partner where design and development meet business strategy. We work with clients to design robust innovative solutions and develop digital products that work efficiently, ultimately making peoples lives easier.
WHO WE'RE LOOKING FOR :
An Application Support Specialist who will report into the Customer Experience (CX) Manager.
While the CX Agents assist end users with first level product support, the Application Support Specialist will provide operational support to Byte Orbit system operators as well as our client’s business users across our portfolio of financial services platforms.
The role requires experience with backend systems of transactional platforms and the successful candidate will need to develop a deep understanding of the platform/s that they will support as well as the context in which they operate. They will also be required to monitor systems, both in terms of performance and transactional anomalies, extract relevant reports from the system as required by our clients and work closely with our CX and Go To Market teams to identify and improve the day to day operations of the platform. .
WHAT YOU WILL DO:
Transactional and System Reporting
Support System Users
EXPERIENCE & SKILLSET
COMPETENCIES:
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